Few questions are more important than this one. Regardless of how well a software package functions, it must have a reliable way of making sure that your business data is not lost. Losing your data can lead to all sorts of nightmares, including legal ones.

At lifeCHARTS, your data is backed up perpetually. Each time anything is done in the MMS software, it’s instantly backed up to our backup servers. If the primary server ever goes down, you are automatically switched to the backup with no interruption in service. This is called a “hot swap failover.” You won’t even know that it happened!

In today’s competitive software market, many companies are artificially lowering the price of their software and attempting to make up the revenue by billing for support hours. Many vendors out there only provide a few hours of support per month for free, and charge $150 - $200 per hour for any support after that.

At lifeCHARTS, this practice of deceiving the customer does not fit into our Absolute SupportTM philosophy. Our incredible Absolute SupportTM is included in our monthly pricing – there are no subscription fees or limits on the number of support hours we provide. This ensures that your business gets the type of service it deserves. In fact, it’s not uncommon for our Absolute SupportTM representatives to give out their home phone numbers to our customers. They really do care. Don’t be fooled by low up-front costs with high support charges. Only at lifeCHARTS will you be assigned your very own support team which you will get to know and get to develop a professional relationship with.

Many software packages force the clinic to adopt a certain system that has been rigidly programmed into the package. You do not want to settle for a software package that forces you to run your business in a certain way. You should be able to modify and adjust the way your clinic runs, even after the initial setup of the software. The truth is that there is no magic formula to make a medical centre successful. It becomes successful after many hours of trying certain methods and then changing what doesn’t work. You need to have the power to change.

lifeCHARTS MMS was designed from the ground up to be completely flexible. Backed by the years of experience that our Absolute SupportTM representatives have in setting up medical practices, and our willingness to help you make your clinic the best it can be, you can’t go wrong.

As fast as the computer industry moves today, free software upgrades for 1 year or less are almost worthless. Yet, a number of software vendors provide just that. A great price on a software package that doesn’t come with free upgrades may end up being a poor decision. After all, it’s possible that you may need a new software package in 2 years and have to pay for it all over again.

lifeCHARTS provides free software upgrades to our clients for the life of our relationship. You will never have to worry about paying for the next greatest update in medical IT. It’s all included in your licensing fee. We usually release one or two new features in our software every month! So it’s like getting new software every few weeks absolutely free!

Having software modules that can communicate with each other will save your business more money than you can imagine. Work that used to take three or four hours for an employee to complete can now be done with the click of a mouse, without employees even being involved. This saves your business time, money, and makes your customers more confident in your company’s organization.

All of Lifecharts modules seamlessly communicate with each other. When a patient pays a fee, the accounting books are automatically updated. When inventory is scanned out of the inventory warehouse, inventory levels are automatically adjusted. Your employees will have much more time to spend keeping your customers happy because lifeCHARTS will take care of many tasks that they used to do.

Society has grown increasingly dependent on computers, and in order to run an efficient health care practice, it’s vital to have access to the information that makes your business run wherever you are. This means that you should be able to access your management software from home, in a hotel, or anywhere with a computer and Internet connection.

Since lifeCHARTS MMS is completely hosted online, there is never a time when you can’t access your data. All you need is a computer, and an Internet connection, and you have full access to your entire office! In fact, we have taken it one step further and patented the entire process of having a medical management system online, so nobody can provide the same level of service that lifeCHARTS can.

These are all just a few of the core questions you should insist on having answered by any software vendor that you are considering evaluating. Always expect more. Don’t settle for what everyone else has to offer, and your clinic will be more successful than you could ever imagine! Good luck and thank you for considering lifeCHARTS MMS.